Terms & Conditions

1. Definitions

"Company," "We," "Us," "Our" refers to Spooky Paranormal Investigations Ltd.

"Event" refers to any ghost hunt, paranormal investigation, or related activity organised and hosted by Spooky Paranormal Investigations Ltd.

"Participant," "Client," "Guest," "You," "Your" refers to any individual who books or attends an Event.

"Booking" refers to the reservation and payment for a place(s) at an Event.

"Venue" refers to the location where an Event is held.

2. Booking and Payments

Accuracy of Information

When making a Booking, you undertake that all details provided to us are true and accurate, and that you are an authorised user of the credit or debit card used for the Booking, with sufficient funds to cover the cost.

Full Payment

Unless otherwise stated, for example, for specific deposit options, full payment for an Event is required at the time of Booking to secure your place.

Deposits & Balances

If a deposit option is offered, the deposit amount must be paid on booking. The remaining balance must be paid by [e.g., 4 weeks] before the Event date. Failure to pay the full balance by the due date will result in the cancellation of your Booking, and your deposit will be forfeited.

Price Changes

All prices are subject to change without notice. This will not affect purchases already made before a price increase/decrease, and no refunds or additional charges will be made to those Bookings.

Third-Party Bookings

If you are booking on behalf of others, it's your responsibility to ensure that all members of your party have read, understood, and agreed to these Terms and Conditions.

3. Eligibility and Health

Minimum Age

All participants must be 18 years of age or older to attend any of our Events, unless specifically stated otherwise for a particular event, for example, 16+ accompanied by a responsible adult. Proof of age may be requested, and failure to provide it or being found underage will result in refusal of entry without refund.

Health Considerations

• Participants should be in reasonable health.
• Persons of a highly nervous nature, or anyone suffering from heart conditions, high blood pressure, or any other medical condition that might be exacerbated by the nature of paranormal investigations, for example fear, stress, darkness, uneven surfaces, are strongly advised not to attend.
• Pregnant women are not permitted to attend any Events due to restrictions at our locations and for safety/insurance purposes.
• Some Venues may not provide disabled access or may involve walking, climbing on uneven surfaces, or navigating in darkness. It's your responsibility to inquire about accessibility for specific Events before booking if you have mobility issues or disabilities.

Alcohol and Drugs

Absolutely no alcohol or illicit drugs are permitted on any Event. If any participant appears to be under the influence of alcohol or drugs, or is suspected of bringing either to the Event, they will be refused entry or asked to leave immediately. No refund will be issued in such circumstances. Our staff reserve the right to exercise their discretion in this matter.

4. Conduct and Safety

Responsible Behaviour

All participants are required to act in a responsible and respectful manner at all times. You will not cause harm or injury to anyone else, including staff and other guests, or put yourself or anyone else in danger. You will respect the nature of the Event and behave accordingly.

Respect for Venues

You must treat all Venues with the utmost respect and not cause any damage. Be mindful that many of our Venues are historical or listed buildings.

Staff Instructions

You must comply with all instructions and advice given by Spooky Paranormal Investigations Ltd staff and Venue representatives at all times. Failure to comply may result in immediate removal from the Event without refund.

Faking Activity

Spooky Paranormal Investigations Ltd operates a strict "no faking" policy. Any participant found to be purposefully faking paranormal activity, for example throwing objects or tapping on surfaces, will be removed from the Event immediately without refund.

Out of Bounds Areas

Any areas deemed out of bounds by Spooky Paranormal Investigations Ltd staff will be made clear at the beginning of the Event. Any participants found knowingly trespassing will be removed immediately without refund.

Personal Safety

It's important that each participant is aware that they attend the Events entirely at their own risk. Spooky Paranormal Investigations Ltd accepts no liability whatsoever for any accident, incident, or injury to a participant, however it may be caused. While we conduct risk assessments and endeavour to foresee and eliminate potential hazards, due to the nature of the Events and locations, accidents can still happen.

We strongly advise participants to wear suitable outdoor footwear with adequate tread, no sandals, heels, or open-toed shoes, and appropriate clothing for varied weather conditions and potentially cold or damp Venues.

Participants are advised to bring and use a torch for moving around in the dark.

Unless otherwise stated, there are no sleeping facilities at our Events.

When leaving the Event, please ensure you depart quietly and quickly to respect nearby residents due to the late hour.

Personal Belongings

Spooky Paranormal Investigations Ltd will not be liable for any damage or loss to personal property, clothing, equipment, vehicles, or effects, either on the journey to the Event, during the Event, or on the journey back home. This includes any damage that may be caused by any spiritual or poltergeist activity during the Event. All property and effects belonging to you are your sole responsibility, and we urge you to protect your property and keep all articles safe.

Aggressive/Threatening Behaviour

Aggressive, rude, intimidating, threatening, unruly, or unreasonable behaviour towards any member of Spooky Paranormal Investigations Ltd staff or other guests will not be tolerated. Any participant(s) displaying such behaviour will be removed from the Event immediately, regardless of adverse weather conditions or travel arrangements, and no refund will be given. Authorities may be contacted if deemed necessary.

Smoking

Smoking, including e-cigarettes, is strictly prohibited indoors at all Venues. Designated smoking areas may be available outside; please inquire with staff. No candles or other naked flames are permitted.

No Touch Policy

Spooky Paranormal Investigations Ltd operates a 'No Touch' policy during investigations unless explicitly agreed upon for specific activities and with the consent of all involved. This specifically applies to physical contact with other guests or staff without permission.

5. Paranormal Activity and Entertainment

No Guarantees

Spooky Paranormal Investigations Ltd selects Venues that have a reported history of paranormal activity. However, it's impossible to guarantee what activity, if any, may occur during an Event. Paranormal activity can be minimal or very intense. All our Events are for entertainment purposes only. Spooky Paranormal Investigations Ltd accepts no responsibility if minimal or no activity is experienced.

Spirit World Respect

We request that you be respectful to the spirit world and to other guests involved in the Event. Everyone is entitled to their own opinions on the night; please be mindful that views may differ but should in no way ruin the night for one another.

Psychic/Medium Information

We are not liable for any misinformation provided by psychics, mediums, clairvoyants, coordinators, or hosts on any of our Events.

Filming and Photography

The use of cameras, filming, and recording equipment, including mobile phones, is generally permitted for personal use on our Events.

Before commencing video or audio capture, you must advise anybody being recorded so that they are aware and have the choice not to be included.

Any footage or photos captured should be for personal use only and not for commercial purposes, for example YouTube channels or professional social media productions, without prior written permission from Spooky Paranormal Investigations Ltd.

You agree that any footage or pictures taken during the Event by Spooky Paranormal Investigations Ltd staff or designated photographers may be used by Spooky Paranormal Investigations Ltd for promotional purposes, for example on our website or social media. If you do not wish to be included in such media, please inform a member of staff at the start of the Event.

6. Refund and Cancellation Policy

Our refund, cancellation, transfer, postponed event, and rescheduled event terms are set out in our dedicated Refund Policy.

Please read the full policy before booking an Event:

View our Refund Policy

7. Disclaimers and Liability

Entertainment Purposes Only

All services provided by Spooky Paranormal Investigations Ltd are for entertainment purposes only.

No Guarantee of Paranormal Activity

Spooky Paranormal Investigations Ltd makes no guarantees regarding the occurrence, intensity, or nature of paranormal activity at any Event.

Waiver of Liability

By booking and attending an Event, you understand and accept that Events can be dangerous and you participate at your own risk. You confirm that you are fit and healthy to participate and do not have any medical conditions that might hinder you. You further agree to indemnify Spooky Paranormal Investigations Ltd, its owners, employees, contractors, and agents from and against all legal liability in respect of any claims, damages, costs, penalties, actions, demands, proceedings, legal suits, losses, or expenses amounted in respect of or arising out of injury to or the death of any person, or damage to property during your participation in our Events.

Misuse of Equipment

Spooky Paranormal Investigations Ltd disclaims liability for anyone injured as a result of the misuse of equipment, whether provided by the Company or brought by the participant, whilst the Event takes place.

Third-Party Insurance

Although Spooky Paranormal Investigations Ltd carries public liability insurance, due to the unique nature of paranormal investigations and historical Venues, some policies may not cover all eventualities beyond normal public access categories. We encourage all participants to consider having their own third-party public liability insurance.

8. Data Protection, Privacy and Cookies

Spooky Paranormal Investigations Ltd will collect and process your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Your data will only be used for the purpose of managing your booking and communicating with you about our Events. We will not share your personal data with third parties for marketing purposes without your explicit consent.

For full details on how we handle your data, please refer to our dedicated Privacy Policy:

View our Privacy Policy

For details about how cookies and tracking technologies are used on our website, please refer to our Cookies Policy:

View our Cookies Policy

9. Governing Law and Jurisdiction

These Terms and Conditions, and any contract into which they are incorporated, shall be governed by and construed in accordance with English Law. Any disputes arising from these Terms and Conditions or your participation in our Events shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

10. Amendments to Terms and Conditions

Spooky Paranormal Investigations Ltd reserves the right to amend these Terms and Conditions at any time. The most current version will always be available on our website. It's your responsibility to review these terms periodically. Your continued use of our services or booking of Events after any amendments constitutes your acceptance of the revised Terms and Conditions.

Spooky Paranormal Investigations Ltd
71-75 Shelton Street, London, WC2H 9JQ
www.spookypi.co.uk
hello@spookypi.co.uk