Frequently Asked Questions

All event bookings are made securely through our Ticket Tailor booking system.

Yes. Ticket Tailor uses industry-standard encryption and trusted third-party payment processors to ensure all bookings and payments are secure. Sensitive card information is never stored directly by us.

No. A digital copy of your booking confirmation or ticket is perfectly fine.

Yes. If you have paid for your ticket(s) in full and can no longer attend, you may transfer your place to a family member or friend.

You must notify Spooky Paranormal Investigations Ltd at least 24 hours before the event with the new participant’s name and contact details.

Please note that we cannot accept responsibility for any private ticket sales or transfers arranged between third parties, and we are unable to resell transferred tickets on your behalf.

You can join the waiting list for sold out events. If tickets become available, you will be notified automatically.

Please refer to our Refund Policy for full details.

Each event typically includes arrival and check-in, a briefing, guided investigation sessions, the use of paranormal investigation equipment, regular breaks, and a closing discussion at the end of the night.

Event times vary depending on the venue and event type. Full start and finish times are listed on each individual event page.

We host events at a range of historic locations across the UK. Full venue details are provided on each event listing.

This depends on the venue and event. Any refreshments or food options available will be stated on the event page.

Parking arrangements vary by venue. Full parking information will usually be included within your pre-event email.

All participants must be 18 years of age or older to attend our events unless otherwise stated on the event listing.

Some selected events may allow younger guests to attend when accompanied by a responsible adult. Proof of age may be requested upon entry. Failure to provide valid proof of age may result in refusal of entry without refund.

Yes. Selected events may be suitable for younger guests or families. These events will be clearly marked on the event listing with any relevant age restrictions or requirements.

Accessibility varies depending on the historic venue being used. Some locations may involve stairs, uneven flooring, low lighting, or restricted access areas.

If you have any mobility, accessibility, or medical requirements, we strongly recommend contacting us before booking so we can advise whether the event is suitable.

We recommend comfortable clothing, sensible footwear, and warm layers, as some venues can become cold during the evening.

We recommend bringing:

• A torch
• Warm clothing
• Drinks or snacks if permitted by the venue
• Your mobile phone
• Your booking confirmation

Yes — you are welcome to bring your own investigation equipment. We simply ask that all personal equipment is clearly labelled with your name.

Please note that all personal equipment is brought entirely at your own risk, and Spooky Paranormal Investigations Ltd accepts no responsibility for loss or damage.

Photography and recording equipment, including mobile phones, are generally permitted for personal use during our events.

Before recording video or audio that includes other guests, please ensure those individuals are aware and comfortable being included.

Any footage or photographs captured should be for personal use only and must not be used for commercial purposes, including YouTube channels, monetised content, or professional social media productions, without prior written permission from Spooky Paranormal Investigations Ltd.

Please also be aware that photographs or video may occasionally be captured by our team during events for promotional purposes, including use on our website or social media channels. If you do not wish to appear in any media, please inform a member of staff at the start of the event.

Spooky Paranormal Investigations Ltd selects venues with reported paranormal history and experiences. However, paranormal activity can never be guaranteed, and experiences will vary from event to event.

Some investigations may involve very little activity, while others may produce unusual or unexplained experiences. All events are intended for entertainment purposes only.

No. Spooky Paranormal Investigations Ltd operates a strict no-faking policy.

Any participant found intentionally faking paranormal activity, interfering with investigations, or disrupting the experience for others may be removed from the event immediately without refund.

A member of the team will always be available throughout the event. If at any point you feel uncomfortable, unwell, or wish to step away from an activity, please let a team member know immediately.

Yes. All events include a safety briefing, guidance from the investigation team, and venue-specific instructions.

Guests are expected to follow all safety guidance throughout the event and act responsibly while on site.

Yes. However, you must notify a member of the team before leaving the venue to ensure compliance with health and safety procedures.

Absolutely no alcohol or illicit drugs are permitted at any event.

Any participant who appears to be under the influence of alcohol or drugs, or is suspected of bringing prohibited substances to the event, may be refused entry or removed immediately without refund.

Our team reserves the right to exercise discretion in all matters relating to guest safety and conduct.