1. About these Terms
These Terms & Conditions apply to bookings for paranormal investigation events and related activities organised by Spooky Paranormal Investigations Ltd (“SPI”).
Your contract with SPI consists of:
- these Terms & Conditions;
- the Cancellation, Refund & Ticket Transfer Policy;
- any Event-specific information or requirements clearly provided to you before booking; and
- any other SPI policy expressly stated to form part of your booking.
Where Event-specific information contains a requirement that differs from a general provision in these Terms, the Event-specific information may take priority where the difference has been clearly brought to your attention before booking and is lawful.
Nothing in these Terms affects your statutory consumer rights.
Important Points Before Booking
- SPI Events are normally 18+, although selected suitable Events may permit ages 12–17; children under 12 cannot attend.
- Check the individual Event page for accessibility information and significant Event-specific restrictions.
- Customer cancellations and ticket transfers are governed by the Cancellation, Refund & Ticket Transfer Policy.
- Late admission cannot be guaranteed once an Event is underway.
- All attendees must follow the Guest Code of Conduct.
- Paranormal activity cannot be guaranteed.
2. Definitions
For these Terms:
“SPI”, “we”, “us” or “our” means Spooky Paranormal Investigations Ltd.
“Event” means a paranormal investigation, ghost hunt or related event organised by SPI.
“Guest”, “you” or “your” means a person attending an Event.
“Booker” means the person making a booking with SPI.
“Venue” means the location at which an Event takes place.
3. Booking and contract formation
A booking is confirmed when the required payment has been successfully processed and a booking confirmation has been issued.
Unless a particular Event expressly offers another payment arrangement, the full ticket price is payable when booking.
You must provide accurate information when making a booking.
If you book on behalf of other people, you are responsible for making them aware of the information and requirements relevant to their attendance, including these Terms and the Event-specific information.
A Booker cannot provide another person's consent where that person's own consent is legally required.
4. Prices and payments
Event prices will be displayed before booking.
Payments may be processed through third-party payment providers such as Stripe or PayPal.
A later change to the advertised price will not normally alter the price of a booking already confirmed.
If a genuine and obvious pricing error is identified after booking, SPI will contact the customer as soon as reasonably practicable. SPI will not charge an additional amount without the customer’s agreement. Depending on the circumstances and applicable law, SPI may offer the customer the option to continue at the correct price or cancel and receive a refund of amounts paid.
If SPI offers deposits, instalments or another payment arrangement for a particular Event, the applicable payment amounts and deadlines will be stated clearly before booking.
Any consequences of failing to make an agreed payment will be governed by the specific payment terms presented for that booking and applicable consumer law.
5. Age requirements
SPI Events are normally restricted to guests aged 18 and over.
Children under 12 are not permitted to attend any SPI Event.
Selected suitable Events may permit guests aged 12–17 where this is expressly stated for that Event.
Every under-18 attendee must attend with a parent or another person aged 18 or over who has parental responsibility for the child, and remain with that person throughout the Event.
The under-18 attendee and their supervising parent or person with parental responsibility must remain in the same investigation group.
One supervising adult may supervise a maximum of two under-18 attendees only where that adult has parental responsibility for both.
Under-18 participation must end before 2:00am. An individual Event may impose an earlier under-18 finishing time.
Additional requirements are contained in Age Requirements at SPI Events.
6. Accessibility
SPI Events frequently take place in historic, listed, unusual or third-party Venues.
Not every Event or part of every Venue will be fully accessible.
SPI will aim to provide useful Venue-specific accessibility information before booking and will consider reasonable adjustments where required.
Because SPI does not own or permanently control most Venues, we may not have authority to make structural alterations, install permanent access features or override restrictions imposed by the Venue owner.
This does not remove our responsibility to consider reasonable steps that are within SPI's control.
If an access requirement may affect your ability to enter, move around, participate or evacuate safely, we strongly recommend contacting SPI before booking wherever possible so that we can explain the Venue and consider available adjustments.
You do not need to provide a diagnosis or unnecessary medical information when asking about accessibility.
Further information is contained in Accessibility at SPI Events.
7. Arrival and late admission
You should arrive by the arrival or start time stated for the Event.
If you expect to be late, please contact SPI as soon as possible.
Where practical, SPI will generally make reasonable efforts to admit a guest arriving within approximately 15 minutes of the stated arrival or start time.
Admission cannot be guaranteed because Venue access, security arrangements and Event operations differ.
Arrival more than approximately 15 minutes late may mean admission is not practical or safe once the Event is underway.
Venue-specific late-arrival arrangements stated on the Event page will take priority.
A refund will not normally be provided where a guest misses all or part of an Event because they arrived late, subject to statutory rights.
8. Leaving an Event
If you need to leave an Event before its scheduled finish, including temporarily, you must inform an SPI representative before leaving wherever reasonably practicable.
You must be signed out by an SPI representative.
This allows SPI to maintain an accurate record of who remains inside the Venue, including for emergency and evacuation purposes.
If you leave temporarily and intend to return, re-entry cannot always be guaranteed and may depend on Venue security, access arrangements, Event progress and safety considerations.
An under-18 attendee cannot leave separately from the parent or other person who has parental responsibility for them. They must leave and be signed out together.
9. Safety instructions and Venue requirements
Guests must follow reasonable instructions given by SPI representatives, Venue representatives and emergency services.
This includes instructions concerning:
- health and safety;
- emergency procedures;
- restricted areas;
- movement around the Venue;
- equipment;
- investigation activities; and
- protection of historic or sensitive property.
Guests must not enter areas identified as private, closed, unsafe, staff-only or otherwise restricted.
10. Alcohol and illegal drugs
Alcohol and illegal drugs are not permitted at SPI Events. Guests must not attend while under the influence of alcohol or illegal drugs.
SPI may refuse admission or require someone to leave where we reasonably believe they are under the influence of alcohol or illegal drugs, or where their behaviour or condition creates a genuine and significant safety, welfare or conduct concern.
Decisions will be based on the circumstances and will not be made solely because of a disability or another protected characteristic.
Legitimately prescribed medication is not prohibited.
11. Smoking, vaping and prohibited items
Smoking and vaping are only permitted where allowed by the Venue and must take place in any designated area specified.
Guests must not bring or use:
- illegal items;
- weapons;
- fireworks;
- candles or other naked flames;
- items prohibited by the Venue; or
- items which SPI reasonably considers present a significant safety risk.
12. Guest behaviour
Guests must behave respectfully towards other attendees, SPI representatives, Venue representatives and members of the public.
Serious or repeated behaviour including harassment, discrimination, threats, violence, intimidation, deliberate disruption or dangerous conduct may result in refusal of admission or removal from the Event.
Where appropriate and safe, SPI will normally explain the concern and provide a reasonable opportunity for behaviour to be corrected.
An immediate warning may not be appropriate where behaviour presents a serious safety, security or welfare risk.
Further requirements are contained in the SPI Guest Code of Conduct.
13. Respect for the Venue and property
Many SPI Events take place in historic, listed, museum or otherwise sensitive buildings.
Guests must respect the Venue, its property and any restricted areas.
You must not deliberately or negligently damage, remove, alter or interfere with Venue or SPI property.
Where a guest deliberately or negligently causes damage, SPI may seek to recover the reasonable direct cost of repair or replacement to the extent permitted by law.
Accidental damage should be reported to an SPI representative as soon as reasonably possible.
14. Paranormal activity
SPI does not guarantee that paranormal activity will occur during an Event.
Experiences and interpretations of apparent paranormal activity can be subjective, and different people may interpret the same occurrence differently.
A lack of paranormal activity does not by itself mean that SPI has failed to provide the Event.
Guests must not deliberately fabricate, stage or manipulate apparent paranormal activity or intentionally interfere with an investigation in order to mislead others.
15. Psychic, mediumistic and paranormal information
Any psychic, mediumistic, intuitive or paranormal impressions expressed during an Event are subjective.
They must not be treated as verified medical, legal, financial or other professional advice.
SPI does not guarantee the accuracy of paranormal or mediumistic interpretations.
16. Physical contact
SPI operates a general no-touch approach during investigation activities unless physical contact is specifically part of an agreed activity and everyone involved has agreed to participate.
Guests must respect the physical boundaries of others.
This does not prevent reasonable physical contact required during an emergency or where necessary to prevent immediate injury.
17. Investigation equipment
SPI equipment must be used responsibly and in accordance with reasonable instructions.
Guests must not deliberately damage, dismantle, manipulate or misuse equipment.
Personal equipment may be brought where permitted but must be used safely and in accordance with Venue rules.
SPI may reasonably restrict particular personal equipment for safety, privacy, Venue or operational reasons.
18. Mobile phones and wireless devices
During active investigation sessions, guests will normally be asked to place mobile phones and other non-essential wireless devices into airplane or flight mode.
This is because mobile phones and wireless signals may interfere with, trigger or affect some investigation equipment, experiments or environmental readings.
If you need to remain contactable during an investigation, for example because of caring responsibilities, an emergency, an accessibility requirement or another important reason, you may keep your phone connected.
Where reasonably possible, please tell an SPI representative before the investigation begins and let other members of your investigation group know that your phone will remain connected.
This allows possible electronic interference to be taken into account when equipment readings or apparent activity are considered.
Guests will not be required to disconnect a phone where doing so would create a genuine communication, accessibility, welfare or safety difficulty.
Emergency phone use is always permitted.
19. Staying with investigation groups
Guests should remain with their allocated investigation group unless an SPI representative agrees otherwise.
If you need to leave the group temporarily, please tell an SPI representative or another appropriate member of the group where reasonably practicable.
Leaving a group does not give permission to enter closed, private or restricted areas.
20. Personal belongings
Guests remain responsible for taking reasonable care of their own phones, cameras, clothing, paranormal equipment, vehicles and other belongings.
SPI will not be responsible for loss or damage that was not caused by SPI or which SPI could not reasonably have prevented.
Nothing in these Terms excludes or restricts liability where the law does not permit us to do so.
21. Photography, filming and recording
Photography or filming may take place during some SPI Events.
SPI does not treat acceptance of these Terms as blanket consent to every use of a person's image.
Ordinary contextual or documentary Event photography may be undertaken where SPI has an appropriate lawful basis.
Where SPI deliberately features an identifiable individual in promotional photography, an interview or a testimonial, specific consent will normally be sought.
Guests who would prefer not to be included in ordinary Event photography should contact SPI before the Event or inform an SPI representative when they arrive.
Guest photography or recording must comply with Venue restrictions and respect the reasonable privacy wishes of other attendees.
Commercial or professional filming requires prior permission from SPI and may also require Venue approval.
Full information is contained in Photography & Filming at SPI Events.
22. Changes to the Event
SPI may make reasonable minor operational changes where necessary, for example to the running order, investigation groups, particular activities or equipment.
A minor change which does not materially alter the Event will not normally create an automatic right to a refund.
Loss of a significant advertised investigation area or activity may amount to a material change depending on its importance to the Event as a whole.
Where SPI makes a material change affecting the essential nature of the Event or a guest's reasonable ability to attend, the options available will be governed by the Cancellation, Refund & Ticket Transfer Policy.
23. Venue changes
A change of Venue would be an exceptional circumstance and is not something SPI expects as part of normal operation.
SPI will not move an Event to another Venue simply for convenience.
In the rare event that the booked Venue becomes unavailable or cannot reasonably be used, for example because of an emergency, unexpected closure, serious safety concern or another matter outside SPI's reasonable control, it may be necessary to consider an alternative Venue.
When considering an alternative, SPI will take reasonable account of matters including location, accessibility, character, facilities and whether the replacement provides a reasonably comparable Event.
Where a Venue change materially affects the booking, including the location, accessibility, nature of the Event or a guest's reasonable ability to attend, the options available will be governed by the Cancellation, Refund & Ticket Transfer Policy.
24. Cancellation, refunds, transfers and rescheduling
The rules applying to customer cancellations, refunds, ticket transfers, SPI cancellations, rescheduling, Venue changes and Event changes are contained in the separate Cancellation, Refund & Ticket Transfer Policy.
That Policy forms part of your booking contract and is available before booking.
Cancellation, Refund & Ticket Transfer Policy
Optional third-party Refund Protection may also be offered during checkout.
Where purchased, Refund Protection is a separate product subject to its own terms and claims process.
It does not replace your statutory rights or SPI's obligations if SPI cancels or materially changes an Event.
25. Circumstances outside SPI's reasonable control
Events can occasionally be affected by circumstances outside SPI's reasonable control.
SPI will take reasonable steps to minimise disruption and communicate material changes.
Nothing in this section gives SPI an unrestricted right to retain payment for an Event which SPI does not provide.
Any cancellation, material rescheduling or material change will be dealt with under the Cancellation, Refund & Ticket Transfer Policy and applicable law.
26. Liability
SPI will provide its services with reasonable care and skill.
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence where liability cannot lawfully be excluded;
- fraud or fraudulent misrepresentation;
- breach of statutory rights which cannot lawfully be excluded or restricted; or
- any other liability which the law does not allow us to exclude.
Where permitted by law, SPI will not be responsible for losses which were not reasonably foreseeable consequences of a breach by SPI or which were caused by circumstances for which SPI was not legally responsible.
Nothing in these Terms requires a guest to waive rights which cannot lawfully be waived.
27. Travel, accommodation and other arrangements
Guests are responsible for making their own travel, accommodation, parking and other arrangements unless SPI expressly states that something is included as part of the booking.
Where SPI cancels or materially changes an Event, we will deal with the SPI ticket booking in accordance with the Cancellation, Refund & Ticket Transfer Policy.
SPI will not normally be responsible for separately arranged travel, accommodation, parking, lost earnings or similar costs where those services were not supplied as part of the SPI booking. Nothing in this section excludes or restricts liability for losses for which SPI is legally responsible.
28. Personal information and cookies
SPI processes personal information in accordance with its Privacy Notice.
Information about website cookies and similar technologies is contained in the Cookies Policy.
29. Complaints
If you are dissatisfied with an SPI booking, Event or service, please contact us so that we have an opportunity to investigate.
Complaints are handled under the Complaints Procedure.
Nothing in the Complaints Procedure removes or restricts any statutory right available to you.
30. Changes to these Terms
SPI may update these Terms for future bookings where our services, operating arrangements or legal requirements change.
The version which normally applies to a booking is the version in force when that booking was made.
SPI will not retrospectively impose a materially different contractual term on an existing confirmed booking merely because these website Terms have subsequently been updated.
Policies intended to form part of a booking are made reasonably available before booking. Later reasonable operational or safety instructions may be given where circumstances require, but they will not be used to impose an unfair retrospective material change to the booking.
This does not prevent a change where required by law or where another lawful basis permits it.
31. Severability, governing law and jurisdiction
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the extent necessary without affecting the remaining provisions.
English and Welsh law governs these Terms and the booking contract. If consumer law gives you mandatory protections under another applicable law, those protections are not removed.
Disputes may be brought in the courts of England and Wales, but this does not remove any consumer right to bring proceedings in another court where the law permits.
32. Company and contact details
Spooky Paranormal Investigations Ltd
Company number: 16540220
Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email:
hello@spookypi.co.uk
Website:
spookypi.co.uk