Terms and Conditions for Spooky Paranormal Investigations Ltd

Welcome to Spooky Paranormal Investigations Ltd! We're thrilled to invite you to embark on an exciting and intriguing journey into the unknown. To ensure a safe, enjoyable, and respectful experience for all participants, please read and agree to the following terms and conditions before booking any event with us. By booking an event with Spooky Paranormal Investigations Ltd, you acknowledge and accept these terms and conditions in their entirety.

1. Definitions

  • "Company," "We," "Us," "Our" refers to Spooky Paranormal Investigations Ltd.

  • "Event" refers to any ghost hunt, paranormal investigation, or related activity organised and hosted by Spooky Paranormal Investigations Ltd.

  • "Participant," "Client," "Guest," "You," "Your" refers to any individual who books or attends an Event.

  • "Booking" refers to the reservation and payment for a place(s) at an Event.

  • "Venue" refers to the location where an Event is held.

2. Booking and Payments

  • Accuracy of Information: When making a Booking, you undertake that all details provided to us are true and accurate, and that you are an authorised user of the credit or debit card used for the Booking, with sufficient funds to cover the cost.

  • Full Payment: Unless otherwise stated (e.g., for specific deposit options), full payment for an Event is required at the time of Booking to secure your place.

  • Deposits & Balances: If a deposit option is offered, the deposit amount must be paid on booking. The remaining balance must be paid by [e.g., 4 weeks] before the Event date. Failure to pay the full balance by the due date will result in the cancellation of your Booking, and your deposit will be forfeited.

  • Price Changes: All prices are subject to change without notice. This will not affect purchases already made before a price increase/decrease, and no refunds or additional charges will be made to those Bookings.

  • Third-Party Bookings: If you are booking on behalf of others, it's your responsibility to ensure that all members of your party have read, understood, and agreed to these Terms and Conditions.

3. Eligibility and Health

  • Minimum Age: All participants must be 18 years of age or older to attend any of our Events, unless specifically stated otherwise for a particular event (e.g., 16+ accompanied by a responsible adult). Proof of age may be requested, and failure to provide it or being found underage will result in refusal of entry without refund.

  • Health Considerations:

    • Participants should be in reasonable health.

    • Persons of a highly nervous nature, or anyone suffering from heart conditions, high blood pressure, or any other medical condition that might be exacerbated by the nature of paranormal investigations (e.g., fear, stress, darkness, uneven surfaces), are strongly advised not to attend.

    • Pregnant women are not permitted to attend any Events due to restrictions at our locations and for safety/insurance purposes.

    • Some Venues may not provide disabled access or may involve walking, climbing on uneven surfaces, or navigating in darkness. It's your responsibility to inquire about accessibility for specific Events before booking if you have mobility issues or disabilities.

  • Alcohol and Drugs: Absolutely no alcohol or illicit drugs are permitted on any Event. If any participant appears to be under the influence of alcohol or drugs, or is suspected of bringing either to the Event, they will be refused entry or asked to leave immediately. No refund will be issued in such circumstances. Our staff reserve the right to exercise their discretion in this matter.

4. Conduct and Safety

  • Responsible Behaviour: All participants are required to act in a responsible and respectful manner at all times. You will not cause harm or injury to anyone else (including staff and other guests) or put yourself or anyone else in danger. You will respect the nature of the Event and behave accordingly.

  • Respect for Venues: You must treat all Venues with the utmost respect and not cause any damage. Be mindful that many of our Venues are historical or listed buildings.

  • Staff Instructions: You must comply with all instructions and advice given by Spooky Paranormal Investigations Ltd staff and Venue representatives at all times. Failure to comply may result in immediate removal from the Event without refund.

  • Faking Activity: Spooky Paranormal Investigations Ltd operates a strict "no faking" policy. Any participant found to be purposefully faking paranormal activity (e.g., throwing objects, tapping on surfaces) will be removed from the Event immediately without refund.

  • Out of Bounds Areas: Any areas deemed out of bounds by Spooky Paranormal Investigations Ltd staff will be made clear at the beginning of the Event. Any participants found knowingly trespassing will be removed immediately without refund.

  • Personal Safety:

    • It's important that each participant is aware that they attend the Events entirely at their own risk. Spooky Paranormal Investigations Ltd accepts no liability whatsoever for any accident, incident, or injury to a participant, however it may be caused. While we conduct risk assessments and endeavour to foresee and eliminate potential hazards, due to the nature of the Events and locations, accidents can still happen.

    • We strongly advise participants to wear suitable outdoor footwear with adequate tread (no sandals, heels, or open-toed shoes) and appropriate clothing for varied weather conditions and potentially cold or damp Venues.

    • Participants are advised to bring and use a torch for moving around in the dark.

    • Unless otherwise stated, there are no sleeping facilities at our Events.

    • When leaving the Event, please ensure you depart quietly and quickly to respect nearby residents due to the late hour.

  • Personal Belongings: Spooky Paranormal Investigations Ltd will not be liable for any damage or loss to personal property, clothing, equipment, vehicles, or effects, either on the journey to the Event, during the Event, or on the journey back home. This includes any damage that may be caused by any spiritual or poltergeist activity during the Event. All property and effects belonging to you are your sole responsibility, and we urge you to protect your property and keep all articles safe.

  • Aggressive/Threatening Behaviour: Aggressive, rude, intimidating, threatening, unruly, or unreasonable behaviour towards any member of Spooky Paranormal Investigations Ltd staff or other guests will not be tolerated. Any participant(s) displaying such behaviour will be removed from the Event immediately, regardless of adverse weather conditions or travel arrangements, and no refund will be given. Authorities may be contacted if deemed necessary.

  • Smoking: Smoking (including e-cigarettes) is strictly prohibited indoors at all Venues. Designated smoking areas may be available outside; please inquire with staff. No candles or other naked flames are permitted.

  • No Touch Policy: Spooky Paranormal Investigations Ltd operates a 'No Touch' policy during investigations unless explicitly agreed upon for specific activities and with the consent of all involved. This specifically applies to physical contact with other guests or staff without permission.

5. Paranormal Activity and Entertainment

  • No Guarantees: Spooky Paranormal Investigations Ltd selects Venues that have a reported history of paranormal activity. However, it's impossible to guarantee what activity, if any, may occur during an Event. Paranormal activity can be minimal or very intense. All our Events are for entertainment purposes only. Spooky Paranormal Investigations Ltd accepts no responsibility if minimal or no activity is experienced.

  • Spirit World Respect: We request that you be respectful to the spirit world and to other guests involved in the Event. Everyone is entitled to their own opinions on the night; please be mindful that views may differ but should in no way ruin the night for one another.

  • Psychic/Medium Information: We are not liable for any misinformation provided by psychics, mediums, clairvoyants, coordinators, or hosts on any of our Events.

  • Filming and Photography:

    • The use of cameras, filming, and recording equipment (including mobile phones) is generally permitted for personal use on our Events.

    • Before commencing video or audio capture, you must advise anybody being recorded so that they are aware and have the choice not to be included.

    • Any footage or photos captured should be for personal use only and not for commercial purposes (e.g., YouTube channels, professional social media productions) without prior written permission from Spooky Paranormal Investigations Ltd.

    • You agree that any footage or pictures taken during the Event by Spooky Paranormal Investigations Ltd staff or designated photographers may be used by Spooky Paranormal Investigations Ltd for promotional purposes (e.g., on our website or social media). If you do not wish to be included in such media, please inform a member of staff at the start of the Event.

6. Refund and Cancellation Policy

6.1. Cancellation by You (the Participant):

  • All payments for bookings are non-refundable and non-transferable.

  • It's your responsibility at the time of booking to ensure that you are able to attend the Event date. Our Venues are paid for in advance based on participant numbers, and we are liable for these costs even if you cannot attend.

  • We cannot offer a refund or transfer your places if you are unable to attend for any reason (e.g., illness, personal commitments, traffic delays, vehicle breakdowns, inability to find parking, or any other unforeseen circumstances).

  • Transfer to Third Party: If you have paid for your ticket(s) in full and are unable to attend, you may transfer your ticket(s) to a family member or friend. It's your responsibility to inform Spooky Paranormal Investigations Ltd of any such transfer with the new participant's name and contact details at least 24 hours prior to the Event start time. Spooky Paranormal Investigations Ltd accepts no liability for any third-party transactions made via this method. We cannot put your places back up for sale on our website.

  • No Refunds for Early Departure: If you choose to leave an Event early for any reason, no refund will be given. You must notify a member of Spooky Paranormal Investigations Ltd staff before leaving to ensure compliance with health and safety procedures.

6.2. Cancellation by Us (the Company):

  • Circumstances Beyond Our Control: There are occasions when Events are cancelled, postponed, or rescheduled due to circumstances beyond the reasonable control of Spooky Paranormal Investigations Ltd. These may include, but are not limited to, Venue unavailability, adverse weather conditions rendering the Event unsafe or inaccessible, unforeseen Venue issues, or other emergencies.

  • Insufficient Bookings: We reserve the right to cancel an Event if not enough customers have booked to make it financially viable to operate.

  • Notification: If we have to cancel an Event, we will inform you as soon as reasonably possible via the contact details provided at the time of booking (email and/or mobile phone). It's your responsibility to ensure your contact details are accurate and up-to-date.

  • Options for Cancelled Events: In the event of a cancellation by Spooky Paranormal Investigations Ltd, you will be offered one of the following options:

    • A full refund of any monies paid for the cancelled Event. Refunds will be processed within 14 days of our notification of cancellation.

    • A transfer of your booking to an alternative available Event of your choice (subject to availability and price difference, if any).

    • A credit note for the face value of your ticket(s), to be used towards a future Event booking within 12 months from the date of issue.

  • Postponed/Rescheduled Events: If an Event is postponed or rescheduled by Spooky Paranormal Investigations Ltd, we will make every effort to ensure you receive a transfer to the new date/time or an alternative available Event. Limitations may be set on refunds for rescheduled events if the original booking can be accommodated.

  • No Liability for Expenses: In the unfortunate event of a cancellation or postponement by Spooky Paranormal Investigations Ltd, we will not be liable for any expenses incurred by you due to the cancellation, including but not limited to, travel costs, accommodation, or other consequential losses. We strongly advise participants to consider purchasing appropriate travel insurance.

7. Disclaimers and Liability

  • Entertainment Purposes Only: All services provided by Spooky Paranormal Investigations Ltd are for entertainment purposes only.

  • No Guarantee of Paranormal Activity: Spooky Paranormal Investigations Ltd makes no guarantees regarding the occurrence, intensity, or nature of paranormal activity at any Event.

  • Waiver of Liability: By booking and attending an Event, you understand and accept that Events can be dangerous and you participate at your own risk. You confirm that you are fit and healthy to participate and do not have any medical conditions that might hinder you. You further agree to indemnify Spooky Paranormal Investigations Ltd, its owners, employees, contractors, and agents from and against all legal liability in respect of any claims, damages, costs, penalties, actions, demands, proceedings, legal suits, losses, or expenses amounted in respect of or arising out of injury to or the death of any person, or damage to property during your participation in our Events.

  • Misuse of Equipment: Spooky Paranormal Investigations Ltd disclaims liability for anyone injured as a result of the misuse of equipment (whether provided by the Company or brought by the participant) whilst the Event takes place.

  • Third-Party Insurance: Although Spooky Paranormal Investigations Ltd carries public liability insurance, due to the unique nature of paranormal investigations and historical Venues, some policies may not cover all eventualities beyond normal public access categories. We encourage all participants to consider having their own third-party public liability insurance.

8. Data Protection and Privacy

  • Spooky Paranormal Investigations Ltd will collect and process your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Your data will only be used for the purpose of managing your booking and communicating with you about our Events. We will not share your personal data with third parties for marketing purposes without your explicit consent.

  • For full details on how we handle your data, please refer to our Privacy Policy available on our website.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any contract into which they are incorporated, shall be governed by and construed in accordance with English Law. Any disputes arising from these Terms and Conditions or your participation in our Events shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

10. Amendments to Terms and Conditions

Spooky Paranormal Investigations Ltd reserves the right to amend these Terms and Conditions at any time. The most current version will always be available on our website. It's your responsibility to review these terms periodically. Your continued use of our services or booking of Events after any amendments constitutes your acceptance of the revised Terms and Conditions.

Spooky Paranormal Investigations Ltd 71-75 Shelton Street, London, WC2H 9JQ | www.spookypi.co.uk | hello@spookypi.co.uk

Last Updated: 24th June 2025