Refund and Cancellation Policy

1.1. Cancellation by You (the Participant):

  • All payments for bookings are non-refundable and non-transferable.

  • It's your responsibility at the time of booking to ensure that you are able to attend the Event date. Our Venues are paid for in advance based on participant numbers, and we are liable for these costs even if you cannot attend.

  • We cannot offer a refund or transfer your places if you are unable to attend for any reason (e.g., illness, personal commitments, traffic delays, vehicle breakdowns, inability to find parking, or any other unforeseen circumstances).

  • Transfer to Third Party: If you have paid for your ticket(s) in full and are unable to attend, you may transfer your ticket(s) to a family member or friend. It's your responsibility to inform Spooky Paranormal Investigations Ltd of any such transfer with the new participant's name and contact details at least 24 hours prior to the Event start time. Spooky Paranormal Investigations Ltd accepts no liability for any third-party transactions made via this method. We cannot put your places back up for sale on our website.

  • No Refunds for Early Departure: If you choose to leave an Event early for any reason, no refund will be given. You must notify a member of Spooky Paranormal Investigations Ltd staff before leaving to ensure compliance with health and safety procedures.

1.2. Cancellation by Us (the Company):

  • Circumstances Beyond Our Control: There are occasions when Events are cancelled, postponed, or rescheduled due to circumstances beyond the reasonable control of Spooky Paranormal Investigations Ltd. These may include, but are not limited to, Venue unavailability, adverse weather conditions rendering the Event unsafe or inaccessible, unforeseen Venue issues, or other emergencies.

  • Insufficient Bookings: We reserve the right to cancel an Event if not enough customers have booked to make it financially viable to operate.

  • Notification: If we have to cancel an Event, we will inform you as soon as reasonably possible via the contact details provided at the time of booking (email and/or mobile phone). It's your responsibility to ensure your contact details are accurate and up-to-date.

  • Options for Cancelled Events: In the event of a cancellation by Spooky Paranormal Investigations Ltd, you will be offered one of the following options:

    • A full refund of any monies paid for the cancelled Event. Refunds will be processed within 14 days of our notification of cancellation.

    • A transfer of your booking to an alternative available Event of your choice (subject to availability and price difference, if any).

    • A credit note for the face value of your ticket(s), to be used towards a future Event booking within 12 months from the date of issue.

  • Postponed/Rescheduled Events: If an Event is postponed or rescheduled by Spooky Paranormal Investigations Ltd, we will make every effort to ensure you receive a transfer to the new date/time or an alternative available Event. Limitations may be set on refunds for rescheduled events if the original booking can be accommodated.

  • No Liability for Expenses: In the unfortunate event of a cancellation or postponement by Spooky Paranormal Investigations Ltd, we will not be liable for any expenses incurred by you due to the cancellation, including but not limited to, travel costs, accommodation, or other consequential losses. We strongly advise participants to consider purchasing appropriate travel insurance.

Last updated: 7 September 2025